First Contact and beyond!

The new year brings new challenges to us all.  It has not started as we would have all liked with several new COVID cases cropping up and reminding us of the trauma of 2020.

So, let’s look beyond that.  Now is the time to hone our skills and be ready for the wave of business opportunities coming at us. 

I am not a great networker and have to try hard to meet new people.  The best part is that once I have braved the chilly waters and connected to new people, I have found the experience very satisfying and rewarding, both personally and professionally.

I want to share an article I recently had passed to me that is excellent advice. 

It’s a quick read  – and very helpful for some of us do-these-5-emotionally-intelligent-things-within-5-minutes-of-meeting-someone.

I wish you the best for the coming year and look forward to the opportunity to practice this advice in person in the coming months.

And don’t forget to look us up and keep in touch at

Want to increase recruitment profits by 50%?

My favourite guru from within the recruitment industry, Greg Savage, has posted a relevant perspective taken from his vast knowledgebase.  He is showing how an effective Billing Manager can increase the company profitability – and in his case study by 50%.

Here is the full story Greg Savage Blog – “why-so-many-recruitment-managers-got-fired-in-covid”.

And this is the summary quoted from Greg’s blog: –

“This is a real-life case study. An effective Billing Manager can increase Operating Profit by 50%

• A 10-person recruitment company with an annual Gross Profit of $3,000,000

• Making Operating Profit of $750,000 pa

• Effective Billing Manager can increase GP per recruiter by 15%

• That is an overall increase of GP of $450,000

• Say $100,000 of the incremental increase goes to bonuses and commissions.

• The rest, $350,000, goes to the bottom line!

• That is $750,000 plus $350,000 equals $1,100,000• That is a 50% increase in Operating Profit – all because of increased productivity generated by a great Billing Manager.”

This is an emphatic case study that makes us all look at the possibilities.  Many actions are needed to ensure that the Billing Manager is effective.  Greg provides many positive suggestions on this topic through his previous posts.

And then comes his timely advice in his latest blog: “The dark ages are well behind us and of course, I don’t advocate a wholesale return. But what CAN you learn from those days? The future of recruitment is where art marries science. We need cutting edge technology and we must automate that which machines can do better than humans. But the future of recruitment includes sophisticated influencing skills.

You need it both. Tech and influencing. Have you got both?”  Reference – gregsavage/what-the-dark-ages-of-recruitment-can-teach-us-post-covid/

The technical part of Greg’s blog is where we at Represend provide a vital piece of the solution.  Using Represend provides productivity gains for all consultants.  Recruiters can save time, quickly preparing and sending formatted and branded resumes.  And start to receive actionable data, immediately the clients react to the submission.  There is no more guesswork waiting for a response from clients. No matter how many times they look at the proposal, the consultant will get realtime advice about the activity.  Time savings and instant feedback lead to productivity gains giving the recruiter time to develop their influencing skills and interface with people.

Let us show you how Represend can work to your advantage.  And don’t forget to ask about the latent benefits that may accrue from your clients revisiting your submission months down the track. Visit us now.

Are you making dumb decisions?

“Short-term thinking is leading to “really dumb decisions,” says Jamie Dimon. The JPMorgan Chase C.E.O. told a CNBC-moderated panel that governments aren’t taking steps to bring about healthy economic growth, including addressing income inequality. “What we focus on is blaming each other and we stifle ourselves, because we are unable to do very basic stuff,” he said.” Quote courtesy of The New York Times.

Some quotes apply across more than the industry that they are targeting.  This quote, taken in its original context, is both a financial and political comment.  And I think we can also use it to look into our mindset in the Recruitment industry.

Are we as individuals and companies, forgetting long term gains for short term thinking? Are you blaming the environment and not getting on with planning for the improvements that will certainly come?

We need to ask the questions and understand that what was is no longer.  We are back to real recruitment principles, where relationships matter. Where jobs do not just walk in the door. Where we have to develop our business and provide service levels our clients need in these challenging times.

There are more and more tools available to assist our moving out of the COVID economy. Tools that help with ensuring that we can achieve the service and relationship building that we know we are good at doing.  In addition there are lots of great people offering positive solutions. (For example have you seen Greg Savages latest gift to the industry with the library of his podcast series

What about trying out the various business development and productivity tools available that are offering free trial periods.  Now is the perfect time to see what can work to assist you in becoming a much better recruiter. Are you taking advantage of what is on offer? What have you to lose?

See us at for more information about how we can help you.

Represend New Feature

We strive to provide the best possible experience for our clients. We are continually working on the system enhancement so that we can make to give you smoother and improved experience.

We are now delighted to announce the ability to include a voice message to your clients.  Voice introductions, giving a personalised description of your candidate, can save time and differentiate your proposal. You are adding that little extra personalised service.

Have a look  – its simple to record your personalised message, either by text or voice.

New Voice Facility

Visit us for more information and ask for our free trial so that you can experience the benefits personally.

Are you a Dinosaur

Evolve or become extinct

I read an interesting post from Rube Sayed today, and it got me thinking.  Rube is the GM for Datcom Cloud, and he emphasised the need to review your legacy systems.  Given Rube’s industry, he is referring to your IT systems.  You can find Rube at

My interest is more in the tools you are using.  Your data must be secure and available to all your team, which is Rube’s area of expertise.  But, how do you also ensure the consistent presentation of your brand when your team are working remotely.  How can you give them the tools to optimise their contact with clients.

Let us see if we can help you.  Visit us at for more information and quote this blog title for your free trial.

Change and are you ready

A memory and now you can still celebrate but only with your household – social distancing and isolation applies for the time being.

Hi guys

I hope you had a good weekend – plenty of rest and exercise and a little party time with your household and closest video friends. This is the new norm for socialising for the time being.

Here are some thoughts for you to ponder – I was listening to an investment guy the other day and he was able to relate a story told to him by his mentor – this mentor is a very wealthy guy who has been through a number of financial downturns.

His advice was to look at what is happening – determine what has changed and try to figure out what will be the new normal. He learned to adjust to the changes and profit from them.

For me this means a number of things – not only for the investment perspective but from ways of working – travel – socialising and looking at how that will affect the way we work and go about our daily lives over the next few years – it gives us a lot to think about and a lot more to plan for possibly a new way of looking at our friends and family, the way we work and interact with our world.

When we review some of the data from the Spanish flue pandemic we can see some parallels – social isolation became important and stayed with the population for several years after the pandemic had abated – and remember that a flu injection was not available till around the start of the second world war – some 20 years after over 50 million people died of the Spanish flu.

If you are a leader of your family, company or community, or just a member of one of these groups, are you thinking a little beyond the current situation?  Are you planning for the changes that will come from the new “normal”?

The situation we find ourselves in will pass – our task is to understand how to cope with our current circumstance and at the same time learn to look at what is changing and work out how to adapt from what we are learning today. Plan for the future as there will surely be one.

I highly recommend a book Who Moved My Cheese? – written by Dr Spencer Johnson published in September 1998.

Stay well and welcome to the future.

Good Candidate Experience

Great experiences give satisfaction all round

Given that this seems to be the story of the month I wanted to add my two cents worth.

I love reading and following Greg Savage (  He has years of valuable experience and is generous in giving us all help in better managing and developing our businesses.  Greg’s message is one that is also amplified by others in the industry. Notably, I have been to a couple of sessions run by various parties within the recruitment industry on just this topic.

To summarise in my words; “The recruitment industry must be aware that there is more to the development of their business than simply looking for clients. This is a candidate short market place in lots of areas. Meaning that there is and, I would suggest, has always been a need to nurture and look after candidates as much as clients.”

Quality candidates are what makes you stand out in a competitive market.  There is nothing more frustrating than winning a brief only to find that you do not have any suitable candidates available.  Your cupboard is bare.  You may say that’s not a problem – just place a job add and they will come.  Well, just how many times has this let you down and you have not been able to find a suitable candidate or even a candidate that is remotely suited your brief.

You need to look closely at how you treat your candidates. Not only when you place them in a position but also when they are not the chosen one.  Always remember that they may not be right this time but if you treat them well all the time you will develop both a great experience for both of you as well as selfishly developing a ready talent pool.

Candidate experiences are important.  Candidates are your bread and butter – your stock in trade; and more importantly they are often people in need.  They are not looking at a new job just for the fun of it – they have needs. Understand their needs and develop your skills at mentoring – remember you have in-depth knowledge of the market and your clients and this can be a great tool for helping candidates.

There were a number of suggestions made as to how to ensure that all candidates (both successful and unsuccessful) have a good experience.  The key message that I took away was its all about communication at all stages of the application and recruitment process.

Start with your job ad (if you need one) and ensure that this is well worded and precise so that the candidate can recognise if they are suitable, and most of all don’t forget the salary expectations. Don’t just regurgitate the last ad which was pretty much the same job – tailor it exactly to your brief.

Make the application process as simple as possible.

Recognise and communicate the receipt of the application the process that will then take place.  If you will not be able to review the applications in a timely fashion let the candidate know the expectations and don’t just leave them hanging.

If the candidate is unsuccessful try to identify why they are not suitable and where possible let them know what is needed for any future application.  Invite them to stay in touch and make sure you also stay in touch with them.  Often just ensuring that they receive a newsletter / blog post sent directly to them shows you care.

And obviously when the candidate is successful you stay in touch to ensure that the job is as expected and monitor their settling in period.  Often you can keep regular contact for example notes on birthdays, work anniversary or holiday periods.  Touch points that will keep you in front of mind.  You never know when they may become another valuable candidate or even a future client.

It all sounds time consuming but there are technology solutions that will assist this communication process and allow you to keep on top of your communications and your diary.

We use Job Adder to track it all.  Then add on Represend and you have an ability to monitor the resumes you have sent to clients allowing you to follow-up your client on a timely basis without wasting valuable time on unproductive calls. This in turn ensures that you can communicate with your candidates to let them know the status of their application.  In the current market it is important to ensure that your candidates are engaged in the process and don’t become ghosts.  Use the tools available to ensure that you maximise your productive time with candidates and clients.

Here’s to good communicating one and all.

Productivity and Profit

I have an interest in a number of things. One of the matters that I mull over is the profitability of a business.

In a recent article written by Greg Savage (see reminded me that sometimes we grow a business and forget about the costs involved, and what this can mean for the longer term company survival.

Growth for growth’s sake – can lead to bad outcomes and not the ones we expect. Some time ago, I was involved with an organisation that had a reasonably high turnover. That organisation did not make money and continued to increase its losses as it gained new business. There was a simple reason – the costs of maintaining certain customer accounts were greater than the revenue gained.

The answer was simple yet a little painful for some. Each customer was analysed to match the cost of the service to the revenue gained (this included the service costs and employee time involved). This was an enlightening process. It highlighted that there was a lot of work in certain accounts which meant that those customers were expensive and unproductive to maintain. The result was that these customers were advised of rate increases to bring them in line with the costs.

And what do you think was the result? Some customers left; revenue came down by some 30%; but the loss was turned around to a profit. This increased profitability was a good result; but just as important was the fact that the employees were now productive – they were working on customer satisfaction for quality clients and able to get about better promoting the continued services. They were now looking after the future of the company.

Satisfaction for both employees and customers improved productivity and profit. And I would express my thanks to Greg Savage of reminding of this.

What are you doing to increase your employee and customer satisfaction. Why not check out today as see how it may fit into your future productivity and profitability.